Lets discuss a VoIP phone system, what it is, how it works and why it could be the best solution for your small business.
VoIP is the process of turning our analogue voice signals into digital data which can traverse the internet. Because using VoIP is faster and easier than traditional services, VoIP line rental and phone call rates are much more affordable.
Finding the best VoIP phone system for your small business is an important task, especially if you’re looking to compete with larger, more established competitors. That’s why here at We The IT Team our expert team have spent hours researching phone systems from providers such as Polycom, Grandsteam and Cisco, to find you the best solution for your company.
What is a VoIP phone System?
Voice over Internet Protocol (VoIP), is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line. Some VoIP services may only allow you to call other people using the same service, but others may allow you to call anyone who has a telephone number – including local, long distance, mobile, and international numbers. Also, while some VoIP services only work over your computer or a special VoIP phone, other services allow you to use a traditional phone connected to a VoIP adapter.
What is VoIP phone and how does it work?
VoIP services convert your voice into a digital signal that travels over the Internet. If you are calling a regular phone number, the signal is converted to a regular telephone signal before it reaches the destination. VoIP can allow you to make a call directly from a computer, a special VoIP phone, or a traditional phone connected to a special adapter. In addition, wireless “hot spots” in locations such as airports, parks, and cafes allow you to connect to the Internet and may enable you to use VoIP service wirelessly.
What is needed for a VoIP phone system?
You need a reliable internet connection with decent bandwidth. Most VoIP providers handle delivering calls and software needs—particularly if you’re using plug-and-play phones certified for that service provider. Generally, there are no other hardware requirements aside from the phones themselves.
What are the disadvantages of VoIP?
You cannot operate a VoIP phone system unless you have a reliable internet connection with sufficient bandwidth. If you operate a VoIP network and the power goes out, you no longer have an internet connection, so you no longer have access to your phone system.
Is VoIP better than landline?
Better functionality: VoIP solutions tend to offer greater function than landlines by allowing users to host video calls and transmit multimedia messages. Systems often include add-on features like voicemail, call analytics, anonymous call rejection and voicemail-to-text transcription.
How do I connect my VoIP phone to Wi-Fi?
Using a VoIP Adapter with Your Wireless Network:
- Use a Wireless Bridge to Connect to Wi-Fi. The first thing to do is connect the VoIP adapter to your wireless.
- Use it With Your Phone.
- Do Not Mix VoIP and Data.
- Use a Secure Wireless Network.
- Use a Dependable Wireless Network.
- Extend the Reach of Your Wireless.
What Internet speed do I need for VoIP?
According to the FCC, VoIP calls require internet speeds that have less than 0.5 Mbps download. That’s very low! To put that number in context, streaming video uses internet speeds that are at least six times that, with recommendations at 3 to 4Mbps download speed.
Comparing VoIP and PBX phone systems for small business
In order to choose whether a VoIP or PBX phone system is right for your business, you need to first understand what features and costs come with each of them. Keep these points in mind when choosing.
1. Deployment time frame
How quickly do you want or need the phone systems to be active? Some systems are easy plug-and-play setups, whereas others leave you waiting for carriers to complete a series of steps before you can actually start using the system.
- VOIP: Quick deployment
- PBX: Requires lead time
What features are you looking for in your new phone system? Do you want call management, locally based hardware and real-time management? If you answered yes to the above questions, you’re looking for a PBX system. However, if you don’t want local main equipment and are looking for cloud-based management and a portable, redundant solution, you need to consider a VOIP system.
- VOIP: More complex features
- PBX: Simpler features
Are you willing to pay high setup costs and have a cheaper call rate with lower call quality?
- VOIP: Cheap with basic features
- PBX: Traditionally more expensive
You can start with a 2 handset VOIP system and scale accordingly as the business grows. This ensures you are only paying for what you need and can still add handsets to cope with the growth of your business. You can also reduce the capacity at any time. This directly sits in proportion to your monthly spending on the telecommunications aspect. A PBX system requires advance planning to make sure you have the right equipment so you can upgrade in the future.
- VOIP: Easily scalable
- PBX: Needs to be carefully planned
5. Multiple Sites
VOIP has the most benefits for businesses that operate in multiple sites and allows your company to break the shackles of geographic locations. Calls can be transferred from Sydney to Melbourne to Perth in a matter of seconds with internal extensions and no fee for the transfer of the call. How great is that? Multi-site offices save some cost as all the calls between their sites are free.
- VOIP: Great for multi-site businesses
- PBX: Not the best solution for multi-site business
Having a VOIP system means you don’t need to stress about moving out of the exchange and losing your main number as you unplug your handsets from the old office and plug in to your new office. A traditional PBX system could pose challenges, and the move has to be planned very accurately to not lose service for hours or even days.
- VOIP: Easily plug into a new office
- PBX: Requires careful planning
The best way to make sure you’re getting the right small business phone system is to speak to one of the experts here at We The IT Team. We understand the challenges facing your company and can help clarify any questions or concerns you might have. Check out our business phone plans today!
When you’re ready to compare your options, the key to making the right choice is knowing exactly how the top VoIP phone systems compare, and how much they will really cost. We make this easy too, just give us a call today and we can help you out.