Proactive maintenance and support provides continuous identification, management and review of a communications network and identifies problems before they manifest as downtime.
Much like preventative maintenance in the aeronautical industry, We The IT Teams’s proactive maintenance and support systems identify, manage and resolve network performance issues before they impact on the operation of the network.
Our engineers have previously managed very complex environments with a variety of security requirements. As such, we have a wide range of expertise in managing and supporting all areas of IT operations, including the provision and management of networked and end-user hardware, monitoring of infrastructure and patch management. We The IT Team’s engineers have supported many different backups and restore solutions, from hard drive-based backup to multi-tape arrays.
We use the TeamViewer application to help our clients resolve desktop issues remotely – regardless of their operating system or device.