Business Phone System

BEST PHONE SYSTEMS FOR SMALL TO MEDIUM BUSINESSES

If your business needs a phone system it can be confusing on which will be the best business phone system to work for your small business. Especially if you are not an expert in the features and options offered with different brands and systems. Our We The IT Team consultants can guide you on which VOIP phone system will suit your needs. We are experts and take the time to understand what you are wanting to achieve for your company with a phone system.

This way we can match phone network to your goals. Our expert consultants will explain the features and benefits of each small business phone system and how they will work for your office. And we translate the jargon into easy to understand language. Meaning you will know exactly how each feature will benefit your business.

HOW TO SELECT THE RIGHT PHONE SYSTEM

What phone system is best for your business? You have four different phone systems to choose from. Whether it is a traditional PBX system OR VOIP Phone

Hybrid IP PBX systems

This system provides traditional digital handsets and phones lines plus IP technology. Often referred to as hybrid business systems.

IP PBX

Created for IP handsets and IP connectivity.

Hosted Phone System

An IP solution in which an actual phone system is not required. This is a cloud-based telephony system.

Used Phone System

A previously used system still in good working order. Tested and guaranteed.

Businesses are moving to VoIP Phone technology as a communications system that’s affordable and versatile. For small business though it’s good to talk to our experts to understand if a VoIP will be cost-effective for your needs. It can be dependant on the equipment and infrastructure your enterprise needs to install to be able to set up a VoIP system. For a good understanding of your options call We The IT Team today.

WHAT IS THE COST FOR A BUSINESS PHONE SYSTEM?

The price will be dependant on many factors. Such as the phone brand, number of handsets, model of handset and if you rent or buy. We The IT Team offers different pricing solutions platforms. You can buy, rent or lease. For some price comparisons, a standard hybrid system with 4 handsets would begin around $20 to $30 per week. And an 8 handset system around $30 to $40 per week. These prices include everything;

• Installation
• Set-up
• Training
• Maintenance

Our expert business phone system team are ready to give you an idea of price over the phone. And we can provide a detailed spec quote free of charge. Agreed price and no hidden fees.

NUMBER OF PHONE LINES

The number of lines needed will be vital to make your business run as you want it. For example, you might have 6 employees, if they are all on the phone simultaneously and another person phones your office they get an engaged signal. Which in today’s business world is not a good look. Also depending on your business, you may need an additional phone line for EFTPOS. And most businesses need a phone line for the internet (ADSL).

This is also a chance to decide if a VoIP is best for your business as the more lines you need the bigger your line rentals and phone call costs will be. VoIP eliminates these costs as all handsets work from the one line.

DIGITAL OR IP HANDSETS?

IP handsets have a network switch inside them which makes them more expensive than digital handsets which have no chip. Both handsets often look the same it’s just that their connection is different, in that they connect to the PBX or switch. For small business often the cost-saving for digital handsets make them more appealing. They are around 20% less expensive than IP handsets.

WHAT IS THE BEST SME PHONE SYSTEM?

Choosing the right phone system will make your day to day business run smoothly and efficiently. To know what system is going to achieve this means understanding your business needs. For example, do your employees work in one office or in different locations? Do you need to route calls? Or have conference call phones?

More importantly for you to think about are the features that will enable your business to run at its peak.

• Instant messaging
• Automated attendant
• Receive calls from smartphones or tablets
• Video or web conferencing support
• Voicemail to email or text message
• Paging and intercom

TYPE OF PHONE LINES

With VoIP technology viewed as the be-all and end-all of phone communication technology, it can be hard to understand if it will actually suit your individual business. For larger businesses, it works because you get to call and line savings from being a data/internet system. But for smaller businesses, traditional phone systems using phone lines can be more cost-effective as they offer the latest phone technology without having to spend on infrastructure needed for VoIP. Our We The IT Team advisor can perform a phone bill analysis which helps you know whether VoIP savings (not paying for phone line costs, eg number of phone lines and phone call costs) will offset the infrastructure and additional equipment spent to set up a VoIP. So if you decide on a VoIP solution, we can take care of everything for you.

SETUP FOR FUTURE GROWTH

Nearly all phone systems allow for future expansion of your business. In fact, it’s common for most business phone systems to expand up to 24 plus users. And others can also make it easy for exponential growth with up to 1,000 users. What you need to put some thought into is if expansion means several business sites or remote employees? Our experienced Fixtel consultants can help you with advice. It may be that opting for IP connectivity setup now for future use is the way to go.

IS IT BETTER TO BUY, RENT OR LEASE A SMALL BUSINESS PHONE SYSTEM?

Small businesses find many benefits in renting communication technology. This is because they can often claim 100% tax-deductible monthly payments. Plus they do not have to lay out a large payment for buying the system outright. Leasing is akin to renting but involves a fixed payment at the end of your term agreement.

Keep in mind both options may have an interest payment built-in and even though buying outright is a bigger upfront cost, it is not ongoing and saves in interest payments. Each small business is different and to best know what is right for your business it is recommended to speak to your accountant for financial advice.

SMALL BUSINESS BENEFITS OF VOIP

• Different modes of communication can be integrated into the system like chat, video, email, conference calls and video calling.
• Users can connect to the phone system from any internet connection.
• Can connect with softphone or IP handset (virtual phone) on a laptop or PC.
• Keep your existing telephone numbers when moving offices.
• Scalability of phone system – easily increase call volume during high season or promotion periods.
• VoIP call charges are 50% less than fixed-line calls.
• Easy integration with email and call monitoring/measuring tools.
• Simple assimilation of various call functions like virtual assistant
• Remote accessibility and remote function capabilities.

EASY TO USE HANDSETS WITH VOIP

Having a phone system that has powerful functions and features is great. But this can be impacted if the handsets are not user friendly. It may be that you need some handsets with full function for staff and other simpler handsets for staff with different roles. Our We The IT Team consultants are experts with over 25 years in the industry we can guide in choice and options suited just right for your business.

GET CONNECTED WITH We The IT Team AND GET THE BEST

We are an Australian owned and operated phone service company with over two decades of experience in the business telecommunications industry. It is our mission to partner with your business and help you get the best communication system for your business. Our phone service consultants have worked with many different and varied small businesses. We take the time to understand your business and business goals for the present and the future. This way we can recommend the best future proof system that is cost-effective and raises you day to day efficiency.

KEY FEATURES NEEDED ON YOUR SMALL BUSINESS PHONE SYSTEM

Personal voicemail – To capture every lead make sure you have voicemail. So no matter if you are on another call or away from the office a personal voicemail will take the call. You can select voicemail for all staff or specific users. So even if someone calls the mainline asking for a certain person, rather than take down a phone message, the call can be directly transferred to their personal voicemail. This is so much more efficient as messages won’t be lost or wrongly advised. Plus the caller can leave exact purpose of call on voicemail, saving time and extra callbacks.

Transferring calls – Transferring calls means you can manage call traffic quickly and effectively. Phone systems have really developed this feature as research has shown its top of the list for businesses. So easy touch transfer lets the caller be transferred to other people with ease.

Hold Functionality – Probably the most used function for any business. Hold function lets your business act professional at all times, with the customer placed easily on and off hold. Having no background noise or confusion for the caller whilst their call is being handled.

Call Greeting – This feature means your business captures all calls/leads and maintains a professional impression for callers. Whether it’s a day or night specific greeting or a call traffic flow greeting – your callers can always be directed with the right information.

Call Divert – This function allows calls to be diverted in your direction. It may be diverted to a virtual assistant or mobile phone (great for roaming staff) or diverted to voicemail whilst you are in a meeting or on another call.

Conference Calls – Small and medium teams conduct service nationally and internationally. Which means often communication over the phone and not in person. Conference call enables you to hold meetings with several groups of people at once – no matter their location.

Auto-attendant – This gives you a function to provide your business with a professional advantage. It answers calls and provides options for different departments or extensions. You can program a call menu that is complex or straightforward. Business can also take advantage of the auto-attendant to take overflow calls or calls not answered in time.

Voice to email – Smartphones are used by roaming/remote staff and for that matter most businesses use smartphones. Voice to email means staff can read the message even whilst in a meeting, they do not have to pause what they are doing to listen to a message. It also means if they are working to a deadline and not taking calls, they can view the voicemails on their laptop or computer to ensure they return any urgent calls.

For all your business communication solutions call our customer support today and discover a better way to get connected. We are Australia wide including regional areas.

HERE TO HELP

We The IT Team is an Australian company. Our telephone support technicians are available to assist people 24/7.  When the large telephone system providers let you down, We The IT Team can help.